I didn't know there was such a thing as the yearly The Forum Editor Writes column, but here it is.
Interestingly, the Forum Editor opens his column with some information about angry doc's topic of interest - complaint letters to the newspaper:
"READERS of the Forum may have noticed that for certain medical issues, a reply from the hospital in question is published next to the letter of complaint.
The first such letter was from Ms Lee Limin, 'Possible cancer? All she had was eczema', accompanied by the reply from Changi General Hospital, 'Medical management was appropriate' (ST; Oct 6, 2005).
This is done where there is an allegation of serious misdiagnosis or a delay in emergency treatment. We do this because such life-and-death matters are emotive issues and it is important that readers get both sides of the story at the same time.
In all such cases, the writer's permission is sought before the letter is forwarded to the hospital for a response."
Thank you, Mr Kong. This certainly is a step forward.