TCM finally catches up with western medicine 2
The reply to the letter featured in our previous post appears in the ST Forum today:
Clinic sorry about needle mishap
I REFER to the letter, 'Physician's needle joke ends in pain for patient' (ST, Nov 28), by Mr Lim Chye Hin.
I thank Mr Lim for providing feedback on his experience at our clinic on Nov 24. I had spoken to him on the same day to ensure that he was fine.
The management has also contacted him to inform him of the actions taken and to offer apologies for his experience at the clinic.
We have reviewed our processes to prevent a recurrence. Our physicians and staff have also been reminded to be sensitive in their communications with our clients.
Mr Lim's feedback has enabled a new establishment like Bao Zhong Tang to resolve its teething problems and improve services.
Gina Lee (Ms)
Bao Zhong Tang TCM Centre
Given that TCM and acupuncture are ancient healing arts purportedly hundreds or even thousands of years old, angry doc assumes that the 'teething problems' Ms Lee refers to are not clinical in nature, which begs the question of what problems exactly she meant when she used that phrase.
Did she mean the problems with continuity of care in a team-based care setting, problems with communication, or problems with having to deal with complaints being directed through a public forum?